Chubb Assistance is a worldwide 24-hour telephone hotline and referral service available to designated customers of Chubb Insurance Hong Kong Limited (‘Chubb’).
If you have any queries on the telephone hotline and referral services, please contact Chubb Assistance from anywhere in the world, 24 hours a day.
Services:
The outline below sets out the services provided. These services are provided by way of referral and arrangement only and all expenses incurred are to be borne by the Insured Person.
Travel Assist:
- Inoculation and Visa Requirement Information services.
Chubb Assistance will provide information concerning visa and inoculation requirements for foreign countries while the member is in Hong Kong SAR or travelling outside Hong Kong SAR.
- Embassy Referral.
Chubb Assistance will provide the address, telephone number and hours of opening of the nearest appropriate consulate and embassy worldwide while travelling outside Hong Kong SAR.
- Interpreter Referral.
Chubb Assistance will provide the address, telephone number and hours of opening of interpreters worldwide while travelling outside Hong Kong SAR.
- Loss of Luggage Assistance.
Chubb Assistance will assist the Insured Person if they lose their luggage while travelling outside Hong Kong SAR by contacting the appropriate authorities involved and providing directions for recovery.
- Loss of Travel Document Assistance.
Chubb Assistance will assist the Insured Person if they lose their passport while travelling outside Hong Kong SAR by contacting the appropriate authorities and providing directions for recovery.
Medical Arrangements:
- Arrangement of Appointments with Doctors.
Chubb Assistance will assist the Insured Person to arrange doctor appointments while travelling outside Hong Kong SAR.
- Arrangement of Hospital Admission.
Chubb Assistance will assist the Insured Person with arrangements for hospital admission if the medical condition of the Insured Person is of such gravity as to require hospitalization while travelling outside Hong Kong SAR.
Medical Assist:
- Telephone Medical Advice.
Chubb Assistance will arrange for the provision of medical advice to the Insured Persons over the telephone while travelling outside Hong Kong SAR.
- Medical Service Provider Referral.
Chubb Assistance will provide the Insured Person with information about physicians, hospitals, clinics, dentists and dental clinics worldwide while travelling outside Hong Kong SAR.
- Monitoring of Medical Condition when Hospitalized.
Chubb Assistance will remain in contact with the hospital to monitor the Insured Person’s medical condition during hospitalization while travelling outside Hong Kong SAR.
Chubb Insurance Hong Kong Limited
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*Collection of Levy on Insurance Premium : Insurance Authority (IA) has announced the collection of levy on insurance premium under the "Insurance Ordinance (Cap. 41)" with effect from 1 January 2018. All premium amounts displayed are inclusive of levy. For further information, please visit www.ia.org.hk/tc/levy.
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