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WARNING REGARDING COVID-19

Policies purchased after 20 Mar 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain). We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19.

Claims

In making a claim, the claimant should submit a claim within 30 days of the event taking place by Chubb Claim Centre or complete a claim form and submit to us together with the travel documents and the following documents within 30 days of the event taking place:

IMPORTANT: check your insurer details before lodging your claim. Kindly note that if you purchased your insurance policy before 1 January 2018, Chubb is not the insurer and you should submit your claim to your designated insurer(s) for claim processing.

1. By Online Application

2. By mail

Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

3. By Fax

Fax: (852) 2519 3233

4. By email

Email: DBSahclaims.hk@chubb.com

Please click button to download claim form to complete and submit.

Download Claim Form

These are some of the required documents for claims. The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified in below, if necessary.

 

 

Personal Accident Cover/ Burns Benefit
  • Medical report or certificate issued by a Physician certifying the degree or severity of disability;
  • Police report, where relevant.
Accidental Death
  • Death certificate;
  • Coroner’s report;
  • Police report, where relevant;
  • In the event of a disappearance, presumption of death as proclaimed by court.
Medical Expenses/Hospital Cash/Trauma Counselling Benefit
  • Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician;
  • Original Hospital bill/receipt with itemized list issued by a Hospital;
  • All bills, receipts and coupons;
  • Original receipt for purchase of medical equipment.
Personal Property/Personal Money/Loss of Documents
  • Original receipts, including date of purchase, price, model and type of items lost or damaged;
  • Photos of the damaged items showing the extent of the damage;
  • Copy of notification to airline/public conveyance and their official acknowledgement in writing when loss of damage has occurred in transit;
  • Police report (which must be made within 24 hours of the occurrence);
  • Copy of notification to the issuing authority in respect of loss of traveler’s cheques (which must be made within 24 hours of the occurrence).
Trip Cancellation/Trip Interruption/Trip Curtailment
  • All bills, receipts and coupons;
  • Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician;
  • Official documentation from airline/public conveyance including victim’s name, date, time, duration and reason for delay.
Trip Re-route/Travel Delay/Baggage Delay
  • Official documentation from the airline/public conveyance including victim’s name, date, time, duration and reason of delay.
  • Original bill/ receipt issued by hotel/airline/public conveyance.
Personal Liability
  • Statement on the nature and circumstances of the incident or event (No admission of liability or settlement can be made or agreed upon without written consent of The Company);
  • All associated documentation received in connection with the incident or event (including copies of summons, all court documents, solicitors’ and other legal correspondence).